Why there is no contact form
A form needs a server to send your message to, and Eternexa deliberately has none — this site is a set of static files and every calculation runs in your browser. Adding a form would mean collecting and storing messages somewhere, which is exactly what our privacy policy promises we do not do. So we use plain email: it goes straight to us, and you keep a copy of what you sent.
What to include in a wrong-number report
Accuracy is the whole product, so these reports get read first. The most useful ones contain four things:
- which calculator, and whether you used the website or the Android app;
- the exact figures you entered — a link to the result works too, since our calculator links carry the inputs;
- the number we showed you; and
- the number you expected, and where it came from.
If we got it wrong we fix the shared calculation, which corrects the website and the app together, and we will write back to tell you.
What we cannot help with
We cannot advise on your personal tax, investment or loan situation, review your return, or tell you which regime or product to choose. We are not licensed to, and our tools are estimates rather than advice — see our terms. For decisions that matter, please speak to a qualified professional or check directly with the official source.
How quickly we reply
Eternexa is built and maintained by a very small team, so replies are not instant. We read everything and answer what we can, and reports of a wrong calculation always go to the front of the queue.